Shipping & Returns Policy

Returns Policy

  • Order once placed cannot be cancelled.
  • In case the product you have ordered is not available in stock, the amount paid for that product will be refunded to you via cheque or NEFT within 15 days of this being reported
  • Returns/exchange request need to be within 15 days of the delivery of product.
  • Please fill the returns form (sent with your shipment) for easy processing of refunds.
  • All returned items must be unused and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
  • In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at customercare@melia.in
  • In you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
  • Items on SALE cannot be returned or exchanged.
  • We do not offer exchanges on orders shipped internationally.
  • Once the return items have been received, the full amount will be refunded to the customer within 30 working days.
  • Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.

How do you return?

  • Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
  • Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. Shipping Address for self-ship product/s:-

Melia Fashions,
708, Maker Chambers 5,
Nariman Point,
Mumbai 400021,
Maharashtra

Refund options for you- The customer can choose to get their refund in the following ways:

  • Cash refund via bank transfer into their account for all COD orders.
  • Money back to the paid account/ credit card for all online orders.

 

Shipping And Delivery Policy

  • Melia provides free shipping all over India.
  • Your order will be shipped within 7 working days from the acceptance of the transaction. You will be notified by email once your order is shipped.
  • Indian VAT will be applicable to all orders within India and the prices mentioned on the website are inclusive of taxes and duties.
  • We do ship internationally. However, shipping charges as well as taxes and duties are payable by international customers.
  • Taxes and Duties will be levied according to the destination of shipping and will be payable by the customer. International Customers are liable to all customs, import duties and taxes levied and will be borne by the customer to ensure release of order from customs on arrival.
  • Indian Holidays and Festival Days are excluded in delivery timeline.
  • A fixed charge of Rs 1000 will be charged for international shipping.
  • On all COD orders, an additional charge of Rs 150/- will apply.

Privacy Policy

Privacy policy shows what and how we use the information you share with www.melia.in for e.g. - Personal Information, Financial Information etc.

What Information is collected from the user (customer)?

  • Personal information
  • Contact information i.e.- postal address, email, phone etc.
  • Your log of visiting www.melia.in
  • Your opinions, testimonials or any information you supply to us additionally by participating in contests/offers/surveys etc.

 

Why is such information collected from the user (customer)?

  • To keep in regular communication with the customer
  • To keep serving related products and services based on the subject of interests
  • For shipping and mailing purpose
  • To enhance www.melia.in and make it more easy and useful to you, by studying your uses of www.melia.in

 

What we do with this information?

  • We keep it safe with our company records and use it to study the interests and preferences of our customers.
  • All contact/personal preferences information used to keep you updated with new promotions/offers or in case of any issues with your order with us.

 

Agreeing to Terms

  • www.melia.in reserves the right to make changes in this policy.
  • Your use of this site indicates acceptance of this privacy policy.
  • If you do not agree to www.melia.in Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.
  • Your privacy is important to us at www.melia.in. We strive to maintain the highest standards of integrity in all our operations. Similarly, we are dedicated to protecting the privacy of our customers, consumers and online visitors.

Disclaimer

This Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Information on this Web site may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. MELIA may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. MELIA does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to MELIA. will be deemed NOT to be confidential. By sending MELIA. any information or material, you grant MELIA. an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that MELIA. is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

Information that MELIA publishes on the World Wide Web may contain references or cross references to MELIA products, programs and services that are not announced or available in your country. Such references do not imply that MELIA intends to announce such products, programs or services in your country. Consult your local MELIA. business contact for information regarding the products, programs and services which may be available to you.

MELIA's obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from MELIA off this web site that is provided without an agreement, that product or service is provided "AS-IS" with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

MELIA makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-MELIA Web site, even one that may contain the MELIA-logo, please understand that it is independent from MELIA, and that MELIA. has no control over the content on that Web site. In addition, a link to a non-MELIA. Web site does not mean that MELIA. endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

IN NO EVENT WILL MELIA BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.